Mystery box - Consumer Complaint for Vodacom - Head Office



SENDER
Daniel Heinen
Hi i am contacting you in regards to your shake off summer promotion with the mystery box....i have been shaking everyday since u started with the promotion in November now the first mystery box i won gave me 120mb for one day on which i contacted customer care as i feel its incorrect in the first place to have it listed as a box but then i win a digital prize and then on top of it ur frequently asked questions has the mystery box listed that it can win a value of R200 to R10000 now i have heard nothing back in regards to that complaint and since then i have one the so called mystery box 2 times this morning being the second and again i win 100mb for one day. Firstly i feel this is unjustifiable and false as it doesn't meet the value listed, secondly i am expecting a physical mystery box maybe if that isn't
the case u could list it as u could win a digital prize or something but not list it as a mystery box? I thank you for the time to read this and i would appreciate any clarity you could offer me in this regard.

Have a great day further
Daniel Heinen
Reply by Rashid Ennacham on 31 January, 2021
You guys competition suck with no value prices I collect puzzles to win 100MB is joke
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COMPLAINT #10515 - Advertising Issues
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