Hi there. I have a Galaxy S10e which I have sent in to Vodacom repairs Alberton for repairs in December, due to a faulty speaker. It has been sent back twice, with the same problem. Then I took it to SSS Cellular in Boksburg and they told me that they have to send it to Samsung.. Now Samsung claim that there is "Liquid damage", but the phone is rated at IP68..!! Plus I've NEVER swam with it.. Since January I've been paying my bill every month, which includes an install for the phone, BUT I DON'T EVEN HAVE IT WITH ME..!!!
Now that I'm NOT getting Paid a salary, due to ths Lockdown, it's the first month that I can't pay my bill, and then Vodacom disconnected my services today.!!! BUT I'VE BEEN SITTING WITHOUT MY PHONE FOR 6 MONTHS, AND STILL PAID FOR IT EVERY MONTH..!!
I am screws without a phone, as I don't have a land-line at home, and I also use my phone for work..!
I also feel that you should replace my phone, as it is still under warranty...
Could you PLEASE reconnect my services, and let me pay you, as soon as I can afford to..?? Please let me Know ASAP..??
Thank you,
Tobie Meyer
082-497-0855