Poor indication of what's to come from this company - Consumer Complaint for Converge ICT Solutions Inc.

I get it, it's COVID right now, and everyone is tied up, but at least get your (Converge Phils) services straight and help make it easier to the paying customer to communicate with you.

Situation right now is I've applied and paid Php1,500.00 for the installation.

After about 10 working days, installers did come to my area and called, informing me that the Barangay number I indicated was erroneous, so that was my bad. They told me to call customer service to have it changed, because they cannot proceed. Now, I would have understood their SOP had the address been completely erroneous, but in this case, everything was correct, except for the Barangay number. By that logic, installers could have already installed the line, considering they were already in the area and had my contact, but they didn't.

Their customer service is "reachable" in several ways, as stated by their website.

- Phone
I called ALL their numbers and most, would be busy, go figure. Some that do reach them, would make me wait and then disconnect. At one point, I managed to reach a customer rep, it seemed like she couldn't hear me, while I was saying "hello" over and over. She asked if anyone was on the line for about 3x and in about 5 seconds, she hung up.

- Facebook
Don't bother here. Please just delete your (Converge Phils) facebook page.

- Website "Contact Us" Page
I made an entry here, with all the necessary information, but no response. Please just delete your website, and save yourself money by having to pay the domain.

- Email
They used to have one, as indicated on google when you search for Converge Phils, but weirdly, it's non-existent now. The information I sent just bounced back. So, kudos!

- Physical Visit to their main office (amid Covid)
I was desperate, so I visited their main office in Pasig, which was far from my residence and AMID COVID! Day 1 I went there around 11am, the security told me to come back because customer service was only from 7am to 10am. So, the next day, I did go back, at 6:30AM just to be sure. Line was long, but I persevered, and just thought whatever hurtful expletives I can throw at the customer rep for their company's "service". Upon getting in, I was sorely disappointed to be filling out a complaint form, rather than talking to someone who can help. They told me that my complaint is queued for immediate action, but I'm not holding my breath for it though, not after what I went through.

Again, I know it's COVID, but it's still a weak excuse, since you're accepting payments from people.

At Converge ICT, please take note at how long this "nobela" of a complaint is. That is how pissed I am at your service. A ton of expletives is running in my mind as I am writing this, but I choose not to be crass.

Please get your shit together.