Rider not delivering my parcel - Consumer Complaint for J&T Express Philippines

I want to complain the rider of my parcel name Digi Oclinaria. He did return my COD parcel to the sender/shop owner. I've waited since last Wednesday for him to deliver my parcel #781376624625. Without even calling me, hence im a regular customer and he knew already about my whereabouts. That said parcel is important to me and im very disappointed. Im from Caridad Baybay City. Hoping for your disciplinary action.