Good day
I am an extremely unhappy customer as i made yet another call to your offices today to find out if my LTE has been cancelled as i did so on 14.10.2019 already and have only received this email saying pending.
So after i phone today again as none of vodacom employees know how to work a phone or watch, because i was told on 14.10.2019 that i would be contacted by phone in 24 hours 10 days ( 8 working days) later, i decided to do your work for you AGAIN and call to find out if my LTE is cancelled.
Now this is where i am getting REALLY ANGRY, today i am told it is in fact not cancelled yet and would only be cancelled on 01.12.2019!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
PLEASE NOTE THIS: It WILL NOT be cancelled on 01.12.2019, it WILL be cancelled TODAY 14.10.2019.
I have been licking ass since beginning August for my uncapped fibre line so i have gone with another service provider thatwas willing to help me in less than 5 working days.
PLEASE hear me when i say if my account is not cancelled today, and my account has been billed at the end of October and so much as R1 is taken from my account, Vodacom will be in a legal law suit as this is pathetic customer service, and I have requested a long time ago already that my account be cancelled.
So please somebody do your job, or take it to someone that wants to work and CANCEL MY ACCOUNT TODAY!!