have been missold an upgrade and treated poorly by staff - Consumer Complaint for Vodacom - Head Office



SENDER
david groome
am a client of over 20 yrs. in February 2019 contacted Vodacom Online to see if any good data upgrades available. i was on a 24month 5gig data package at the time which as expiring. the lady who helped me told me there was a special deal on offer for 20gb data at R199. i asked her if it were an April fools joke she laughed and said no it wasn't. i agreed to the new terms effective from 1st March 2019. a great deal. Not even 2 weeks later Vodacom sends out e mails informing clients of increases. i check and see that the std 20gb data plan costs is going up from R504 to R524. as i am not on that plan as i was offered a special deal i contact Vodacom Customer care to query it just in case. they simply tell me that tough they have 20 business days notice to change terms. i ask them if they are insane - they sell me an upgrade 2 weeks before at R199pm andnow want to increase it by 163% to R524pm. i send them a long email telling them why it cannot possibly apply to me but the jus say our 'feedback remains the same' no interest in my argument or predicament. i cannot afford R524pm and if i had been told that the special is only for 1 month of the 24 i would never have agreed to it and would have stayed on my 5gb contract. but they don't care. they either don't understand my argument or don't give a damn, this is a highly irregular way of doing business if not illegal and i will not have it. the customer care staff are either unaware about the existence or terms of the data their company offered me or they intentionally as a company a whole missold me an upgrade contract which they it seems have no intention of honouring. i want someone to take my complaint seriously and treat me with respect not fob me off!

david groome
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COMPLAINT #1708 - Contract Issues
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