VODACOM FIBRE TEAM IS A JOKE!!!!! - Consumer Complaint for Vodacom - Head Office

URGENT - 9108095083087
I completed a VODACOM RELOCATION FORM on 15 April 2021. I was told that it usually takes 30 calendar days, but was ASSURED THAT THE RELOCATION WOULD BE EXPEDITED due to the fact that I use Wi-Fi to work from home.
On Thursday 22 April, I received an email from Vodacom stating that the Fibre order was placed and the Vetting process was complete. They indicated that Vumatel needs to install the fibre connecting device in my new apartment, thereafter Vodacom would schedule an appointment to install a router.
However, the apartment I moved in to already had an existing fibre line and Vumatel ONT. I phoned Vodacom and spoke to KYLE MOODLEY who indicated that the only thing that needs to happen for my Wi-Fi to be reactivated in my new apartment is that Vumatel needs to release the old line and activate the line with my details – he indicated that it would take 48 hours.
I phoned Vodacom again after 48 hours and spoke to KEVIN DLAMINI who indicated that he would follow up with Vumatel regarding the releasing of the old line and activation of my line. He phoned me back and told me that Vumatel emailed him and told him that the ONT and fibre line in my new apartment were still registered to the previous tenants and that the old line and ONT can only be released on Friday 30 April, he indicated that I would then automatically have Wi-Fi on Saturday 1 May.
On Saturday 1 May I still had no Wi-Fi, I then phoned Vodacom again in order to query this and asked to speak to a manager. I spoke to DENVER ANTHONY who indicated that both KYLE MOODLEY and KEVIN DLAMINI BLATANTLY LIED regarding the releasing of the old line and activation of the new line (with my router details). He promised that he would phone me back on Saturday 1 May and he still has not contacted me as at Tuesday 4 May 2021.
I phoned on Monday 3 May at 14:00 and spoke to ROWENA LECHATE, she indicated that the Fibre line has been activated with my details and the only thing that still needs to happen is that she needs to do troubleshooting with the router. She indicated that she will phone me back at 19:30 on Monday 3 May 2021. SHE DID NOT PHONE ME BACK.
I STILL DO NOT HAVE WI-FI AND I NEED IT FOR WORK
I received an SMS from Vodacom on Tuesday 4 May indicating that the case has been escalated to the activation and installation team and should receive feedback within 48 hours. On Wednesday 5 May at 18:00 my WiFi was working again. IT ONLY WORKED FOR LESS THAN DAY BECAUSE AS AT 17:00 ON THURSDAY 6 MAY IT WAS DOWN AGAIN. When I phoned to query why it is down again the operator indicated that she would escalate my query.
It is now 4 DAYS LATER AND THE ISSUE STILL HAS NOT BEEN RESOLVED. I spoke to two different people who indicated that the issue has been escalated but it still has not been resolved.
The service I have received from Vodacom in the past three weeks has been absolutely PATHETIC.