Insurance claim - Consumer Complaint for Vodacom - Head Office

Good day my name is Deidre.Last year in November I bought a fone for my daughter.She have the fone for 3 days and then it was stolen out of her pocket.when to the police for a case number and when to the branch here in George where i bought the fone.they cant helpe.After numerous emails and fone calls no help.The last email I receive was that must contact the branch where i bought the fone and it is up to the manager if he will replace the fone.so i send emails to him and even fone him.He said he will come back to me till to day he did not.Nearly a year and still nothing from vodacom.This is realy bad service.I'm not getting any letters to see what they deduct and do i still pay insurance for a fone that i no longer have.I will be realy happy if you can sort out this matter for me.With covid 19 it was a problem to get any help