Insurance claim - Consumer Complaint for Vodacom - Head Office

I just would like to add this with my complain earlier. About insurance for a stolen fone last year that the branch at George dont want to do. After emails and fone calls to the branch manager still nothing is done because it was said after emails received from your claims department must be sort out at store level.The papers for insurance was send 1or2 days of contract so how can it be my problem.So they must take responsibility for their actions.