I bought the Alpine lounge suite cost R40.000 cash. The day of delivery we noticed that it has scratches also others places it was flacking off. We immediately report to Maki around March 2020.
It was then attended on the 20/07/2020.I then phone Maki from Bradlows Mayfield square Daveyton to confirm, indeed she confirmed that I should allow the guys to take all the Lounge suite,as conducting the follow up when they will bring the Lounge suite back, she said she will call me in 2minutes on the 22/07/2020 she did not.
I then phone her back to speak with the manager she also said she will phone me back after 2 minutes also the manager didn't.
I then decided to approach the Bradlows store today 24/07/2020, fortunately I was assisted by Maki again also asked to speak to the manager Maki said ok although she is busy, we waited for the manager for a long time no one was bothering to update us. We then decided to leave.
Im very disappointed at you guys cause its seems as its Bradlows culture not to service customer professionally, as the history repeating it self as I bought the bedroom suite cash 2019, customer no 10653078 they deliver it after 2months and incomplete the carboad was not delivered no explanation until I asked, serviced by Maki again.
Please kindly assist because as we speak my lounge is empty no chairs to sit on and worse my money is with you guys.
The explanation I got from Maki as I laid the complain around March she said the guys from the warehouse will come and exchange the Lounge it came into my surprise when they collected all the Lounge suite.
Kindly assist me urgently or can I have my money back so that I can have other option because you guys have failed me especially Maki cause I believed she was the one who was supposed to update me but its on the other way around im the one now who is a fool in front of their eyes. Im very very disappointed at your store and service that I received.
Hope I will receive a respond soon.
Regars Delisile Zungu customer 4430301
