Not experiencing internet since installer install modem to my house - Consumer Complaint for Converge ICT Solutions Inc.

Converge contractor installed my converge modem/router this past October 27. but that day it happened that there's no power/current due to power interruption of CASURECO. aside of that the installer installed the modem to my house. because of no power, I've no internet since October 27. Then the installer told me that call him on his cellphone number if the power supply came back on the next day. but I'd already call him a several times and didn't answering my phone call. I already pay my initial cash out since October 24, so please converge have some action on this be considerate. I need the internet immediately for my homebased and for my children online class. thank you!