Morning I attended at Pep Port Edward. I was attended to by a cashier on the 10th November 2020. I told her that I wanted to send a parcel to the Meadowdale Pep in Gauteng. She told me that she could not assist us I needed to have the Pep Store Number. Unfortunately I did not have data on my phone and could not get the store number. I am 82 years old and my daughter was with me in the store. She did not have her telephone with her. The lady refused to assist without the store number. She told me to stand one side so that she could assist other customers. In the meantime another gentleman was assisted and I stood there listening to his complaint. He had been overcharged by R120.00 on his earlier purchase. She apologized and corrected her mistake. 15 minutes later when my daughter finally had the store number, The cashier asked someone else to assist us .... My daughter confirmed with the new assistant that the store was in fact Meadowdale, Germiston. Surely they would have been able to do a search in the first place. Why did we have to be inconvenienced to this degree. I feel that they just shunt us older folk around.
Please take this up with the store manager so that in future we can received the service we pay for.
Kind Regards
Phyllis Keevy