Good day
I would like to express my dissatisfaction with Vodacom recently. After being a customer for so many years i expected a more wholesome service from you.
On 12 December i did an online pre order for a iphone 12 pro for an upgrade on cellphone number 0715159819.
After receiving confirmation of my upgrade, package, price etc i never had any communication from Vodacom again.
1. When i went into the store which i have been trying to avoid but afterwards had no other option he informed me that the package i took is an open contract and not a top up. When you do this online order it gives you no description of the type of package you have chosen except the basics. So now another mission for me to change this package which your sales agents tell me i can only do once i have the device and now I'll be charged for migration for a top up plan. Again all my problems. How is Vodacom being helpful in this instance with me as a customer?
2. I have to make endless phone calls since 18 December to find out where the device is and when its coming. If this device is on back order why do you put it out for pre order when you have no stock? To make money out of us and now we should just wait? I pay my bill each month with no issues when you need to take my money now when you have a service to deliver i am sent from pillar to post. First i need to call after sales, then i need to go here and email this one and after all my effort what makes you think i even want this contract anymore? There's no benefit for me. This is my first time I've pre ordered and to be honest its a ongoing hassle for a customer and i wouldn't advise anyone to opt for this. The only reason i did this was for the inclusion of the pods with the pre order.
3. There is no communication so i found out from one of your agents that my waybill number is K2335271 but this wasn't given to me in any sms and on that waybill number there is no tracking found. Is it so hard to email customers who have pre ordered to inform them of a delay and give them an expected delivery date or is this how Vodacom is doing business now? Pathetic service delivery to be honest. You are still advertising the phone on all platforms and I'm not sure why.
4. I'd like a formal response to my email please with a expected date for delivery not just i don't know answers and i will not be sent from pillar to post again. The effort should come from Vodacom now, I've made enough effort. Please get back to me about migration of the package too and give me the top up packages i can choose from. I'd like a plan similar to the one i am on now. You'll see i have insurance too, i need to change that which also only happens when i get the device.
5. According to your agents i will not be charged for the new device contract until received and i hope that this is the case.
Looking forward to hearing from you soonest.
Regards