fibre connection - Consumer Complaint for Vodacom - Head Office

My fibre line was installed on 28/09/20 i then connected router and interim lte dongle and everything worked fine , but on 29/09/20 lte was stopped so presumed fibre line is active ,unplugged the dongle ,connected cable from ont box to router ,but no signal phoned twice on 30/09/20 but no one could help me , question is why was my 100gig 30day interim lte stopped if my line is not active yet , if your service start like this then i dont know