No fibre connection or services. - Consumer Complaint for Vodacom - Head Office

Ever since my fibre was connected, I had problems on and off. In Feb 2021 my fibre was off, totally. 2 weeks later someone, via telephone sorted it out. Around the 18 March 2021 fibre off again. Came back from 10 day break, still off. Called in on 06 April, reported and was given an SR number. No sms or email was send as confirmation. Everyday, since 06 April, I phoned everyday to get some response. But to no avail. At one call, I was asked to read the S/N number on back of router. The recipient confirmed that its not the same number that was on their system. How is that possible??? Anyway, still no response, up until today, 12 April. I eft my Vodacom account payments, am refusing to settle my outstanding amount as I'm paying for a service I'm not getting. If I pay my cellphone bill, they will still cut me off. How is it possible that such a large and pioneering company like Vodacom can give such terrible service.Been with "WHAT- A-CON" for 21 years.