Customer Service - Consumer Complaint for MAKRO - Head Office

Please note i am disgusted with your Stubinsvally Roodepoort store customer service. I REQUESTED A QUOTATION FROM Nthabiseng.Matshwele on the 5/08/2020 to date i cannot get this quotation 10days it takes to make out a quotation???? i called the store they put me though to the quotations department no body answers my call not even the switchboard operator comes back and tell me i had to call several time for a manager in quotation they say there is no manager in that department no wonder we got to beg for service, does Makro operate with no managers or store managers