False Advertising and dismal service - Consumer Complaint for Vodacom - Head Office



SENDER
Diane Powell
I have been looking for an urgent contract as my phone is damaged. There was an advertisment by Pavilion Shopping Center that Vodacom Pavilion is having a dual promotion on A12 for R299 x 24 months.One phone is on 200 mins 200 smses and 650 mb.the other was on 65 airtime only and once off 20gigs I called the store yesterday and was told the dual offer is available still. When I got there this morning as soon as the store opening I was told by Consultant Seedat there is no such offer.After wasting my time he got the trainee manager who eventually found the ad on the internet and stated they did not advertise this The Pavilion did. They were obviously not interested or willing to help.I went to Information at Pavilion and was told they so not just advertise Vodacom would have had to pay for that ad. So I wasted my time petrol and money for bank statements for a false advert. I am appalled by the service at that Vodacom store
Reply by Patricia Freeman on 3 May, 2021
I have had a similar complaint with Vodacom in that I went for an upgrade for an iPhone 12. I went to the Bluff store 3 different times and was given a the same price on ALL 3 occasions I was in the store with my mom and my daughter. On the day I was meant to get the device, I was told “we can give you the device, however its going to be R750 per month and not we quoted you.”
I have sent complaint emails to the Vodacom Bluff store and Vodacom customer care with the pictures of where I wrote down how much I will be charged every month for a device and airtime. To date, I have yet to hear or sniff a response from them. I’m actually in the process of talking to Ms Knowler to see what my options are because they are the ones who sold me a dream. Also their communication with customers is absolutely terrible.
I dealt with Vodacom on the Bluff
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COMPLAINT #14350 - Advertising Issues
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