No power Modem... Ticket no. CTS 003905214 - Consumer Complaint for Converge ICT Solutions Inc.

I have been disconnected for almost a month now (Nov 27) and my line hasn't been reconnected still. I have paid my bills in full but I still don't have any service at all. I have gone through numerous inquiries through emails, sms and been in your office multiple times as well, but no action still. You're being unfair to your customers. It has been a huge inconvenience in our part. I can't work and my kids can't attend classes too. At least, I want to know the reason why you can't reconnect my service. This is not the kind of service you promise to your customers. I want a definite answer as to when you'll put my connection back and why its taking this long? I just hope you'll respond.

I have been disconnected for almost a month now (Nov 27) and my line hasn't been reconnected still. I have paid my bills in full but I still don't have any service at all. I have gone through numerous inquiries through emails, sms and been in your office multiple times as well, but no action still. You're being unfair to your customers. It has been a huge inconvenience in our part. I can't work and my kids can't attend classes too. At least, I want to know the reason why you can't reconnect my service. This is not the kind of service you promise to your customers. I want a definite answer as to when you'll put my connection back and why its taking this long? I just hope you'll respond.