Billing Dispute - Consumer Complaint for Converge ICT Solutions Inc.

From the time that the service was connected (account num 0020230597232) we did not receive any SOA even through email yet we pay 2000 each month. Finally, through facebook, I learned another way to access SoA but it only shows SOA from May to August. I was astonished to see that only 3 payments (June-Aug) that we made reflected on our account and our current balance is 6036.46. We made a payment last Dec for 1625 (we sent a screenshot of payment to the agent Susan A.) and Feb 17 2020 for 2000 but I don't think it reflected on any of our SOA. Technically the amount we owe should only be 2411.46. Ive been sending emails to your Customer Service for clarification but no response at all and now our service is disconnected