NOT BEING ASSISTED WITH ELECTRONIC STATEMENT - Consumer Complaint for PEP STORES

I just want to find out,how is it possible that if you want to buy a Sim card at other Pep Stores they don't want to help you with an Electronic Statement?But other Pep Stores You are able to buy a phone with it.Pep Boitumelo Mall in Thabong Welkom.Not assisted by Oupa Ramodula.