I have been going to this branch for almost 6 years. Before the pandemic I always went in with my prescription and waited to be helped. The waiting time was sometimes more than 30 min according to their electronic queue system. Most times I waited longer. But I didn’t mind. Then when Covid hit us one of the people working in the pharmacy suggested I leave my prescription for chronic medication with them and they will capture it on the system. They also promised to pack it when due and sms me a reference number to be able to collect it. I thought this a very good way of staying out of harms way.( Now just to clarify why I have a problem with not receiving my medication in time. I take schedule 5 medication for Major depression. The effect of skipping a day or two is really bad. Really really bad! . ) Since I handed this script in at this branch my medication had run out numerous times and not getting a sms from them. I then have to go into the branch- 50 km drive, to ask if my prescription is ready. Most of the time it has already been booked out to me but not even packed. Then they start to scurry about in search of my medication. I cannot go to another pharmacy because 1- I need to have the original prescription for schedule 5 medication and 2- when I did get a new prescription at great cost from my Psychiatrist, other Pharmacies couldn’t help because the script had already been booked out by Clicks Mafikeng Crossing. This they see when my medical aid refuses payment because the same medication has already been booked out under my name for that month.
Every time I go back to get the medication I explain my predicament and the effects of not drinking my medication continuously. I ask them to please make a note on their system to explain the urgency to the person packing my meds. And every month I struggle again. My meds ran out 2 days ago. I have a severe balance challenge and light headedness due to the lack of my meds among other things. This makes it even harder to drive the distance and wait for some time in the store while they find my meds. Please! I don’t like to complain but this is really affecting my wellbeing and also forcing me to spend time among people during the pandemic. I have tried calling but the number listed is never ever answered.
(018) 381-3624