A request was logged on Monday 30 November
(sr201130-907128) to activate a fibre line for
Kronkel Str 41, Paarl North. (The line was already installed and managed by Vumatel.)
Ever since Monday, 30 November I have phoned every single day, each and every assistant only apologized and told me it will take 24hrs for activation.
Two ticket numbers have been generated, mails were sent back and forth however, NO feedback from Vodacom to me regarding what what was going on and why their was a hold up on this activation.
(ISP 257118 AND ISP 251947)
I have phoned Vumatel numerous times directly, just to hear that the line is open and available and just need configuration on my name by Vodacom.
On Friday, 11 December 2020 I have requested to cancel the entire request for activation due to the fact that I did not receive any customer service from Vodacom and that the line was not activated yet.
My reference number for cancellation was
SR201211-957525
I have decided to choose another ISP for activation of the line.
However, they cannot proceed with the request due to the fact that, according to Vumatel, Vodacom is holding the line and still need to cancel the activation request. Before Vumatel does not receive the request from Vodacom to release the line, the newly appointed ISP cannot proceed with activation.
Reference regarding communiction between the new ISP and Vumatel is VC-111220-159822
It would be highly appreciated if the request to cancel the activation can be finalized by Vodacom at Vumatel. Please send me a mail to broodk***@gmail.com to confirm that the line has been released.