I lodged a complaint with Ntombi TEFO ( 936143).
I was told 48 hours for feedback, nothing to date and i did ph in once after complaint. I am a trade debtor with Makro and considering covid -19 we are essential services. Firstly your quote for trade debtors who deal with goverment departments should be extended to at least 30 days. Especially during covid we are purchasing much more and we have to at all times give our customers 30/60/90 days quotation validity. Acompany trade debor should be allowed a longer validity on the quote.Once we receive a quote orders are placed for the same items on a draw basis and your prices keep changing which is unfair to us small and loyal companys to Makro. We are also faced with a problem regarding credit limit. We have been given R 50.000 FOR +- 10 YEARS. Everytime we apply for increase we are turned down , reason is we are not spending enough with Makro. My question is if you do not increase limit how are we to purchase. i had this conversation with John Marc , EG: We are receiving orders for +- R500.000 . You have increased our limit to R70.000 . I have managed to procure all the orders with other suppliers for even lower pricing. This was brought up with all the senior management @ Makro Amanzimtoti. Also My last order with Makro +- a week ago i have a serious complaint. I paid shelf price same as a normal customer. When i queried i was told that my price was already -3 % and i could not get the price quoted 2 weeks ago ( R 24.90 ). Item in particular was 600 by 2 kg Speko rice and paid R 27 same as a customer buying 1 unit . Question if my 600 units was -3% and shelf price was the same,It has to be agreed that Makro might be selling mant items @ losses and were is the logic. Maybe this should be refered to the Competetion to investigate. I suggest this needs urgent attention.Act quick or this may become ugly for Makro.