CUSTOMER MALTREATMENT - Consumer Complaint for LBC - Head Office

I did track my parcel before calling the nearest LBC Cebu City Branch for assistance. My parcel has arrived in CEBU CITY HUB yesterday and I was expecting it to be delivered today because the package inside is life and death, I had to call for assistance, I talked to one of your employees in the SM Seaside LBC Branch he advised me to just pick up the parcel in the hub with confidence. He even advised me to just go there and someone will assist me. I asked him kindly if its really possible to pick it up because I badly needed the parcel today because I have skipped work for 2 days already and your parcel has been delayed for days. Imagine travelling one hour or so from Mambaling to Mandaue City in a motorcycle just to pick it up and when I went there the one who entertained me was the guard. HE IS THE WORST CUSTOMER SERVICE REPRESENTATIVE IF HE IS EVEN PART OF IT. His underwhelming voice told me that I CAN NOT PICK UP MY PARCEL FOR THE REASON OF SORTATION. THEY CAN NOT GUARANTY ME DAYS OF DELIVERY BECAUSE ITS BEYOND THE CONTROL BECAUSE OF THE DAILY PARCELS COMING IN. I totally have no problem with it if its really the protocol. Meanwhile someone from LBC SM SEASIDE BRANCH ADVISED ME TO GO THERE AND PICK IT UP and he said to me I can actually pick it up but they just couldn’t spare me some time to find my parcel. They know in the first place that I wouldn’t go travel an hour if it wasn’t that important but I did. The guard even told me that they can not do anything about it because if its manila i was calling, its not connected or related to your branch here which is totally insane. Your CEBU CITY BRANCH needs an inspection. A full inspection. Your imployees are not properly wearing masks and your counters are the worst. It seems like its no good place for any kind of services you have promised. This experience will be heard by the whole world if you wouldn’t respond to this. Bellow, I have attached the conversation I had with LBC SM SEASIDE BRANCH and if you can review the CCTV in your Cebu City Main Hub around 3:30 p.m you will see me in a white shirt and shorts and wearing only slippers. I guess I was treated as is because I wasn’t wearing extra isn’t it? So this me now being a second class customer for not wearing something decent. I should have recieved a service worthy and the same as those with decent attires. This experience changed me, it gave me goosebumps I’m afraid won’t just go pass. This report better reach your main office and mark my word for this.


Ps: I couldn’t attach the whole conversation but if you will reply I will have the whole conversation sent.