A couple of days after collecting the vehicle I got phone calls (twice) from the Sunninghill branch. They enquired regarding the rental vehicles registration number. When I asked why, they said; there is another Avis vehicle with a duplicate Registration number.
A few days after that a man phoned me and asked me if I can confirm all my details for him, which includes my ID number and Account details.When I asked him why, he replied; They had lost all my documentation that I had completed or given them, when I went to collect the vehicle. I said that he should phone me later. He called me later saying that a member has misplaced the documentation but that that they found it.
Last week I placed a complaint through to the complaints department; how on earth can someone put hub caps on a vehicle without fastening the caps with cable ties or by another means. Obviously one or more of the hub caps will fall off or all of the hub caps will get stolen. That is negligence and incompetence on AVIS behalf. I was told by the customer service that it is my problem if one of my hub caps went missing.
All of this if completely unacceptable. I refuse to take responsibility for a lost hub cap and will ensure to take this matter further on various platforms if AVIS wants to hold me liable for their incompetence of not fastening the hub caps to the wheels.
I have had enough trauma with my vehicle accident and the insurance claim and don't need more from a company that doesn't; appear to know what is going on