Pool pump - Consumer Complaint for MAKRO - Head Office

I returned my kreepy crawly pool pump to Makro Cape gate for the 2 time to be repaird, I got it back after 3 months, after installing the pump, it still did not work,I returned the pump again and requested a refund I was told to wait 21days, on Wednesday I called, waited 16minutes for the returns department, another 5 calls later and still no awnser at returns department? Can someone please assist me as this is now becoming ridiculous, how does a bussnisse oppperate this way? I am now sick and tired of waiting, I just want my money back so I can buy a pool pump somewhere else.