Pending Status - Consumer Complaint for LBC - Head Office

My parcels status on October 8 was en route to Cebu Distribution Team its already the 15th of October still the same status. Its been 7 days already. Whats happening ? Its an important document that i need Pls kindly fix this. So my paper gets to me. Tracking number37107168 .Pls let me know and send me an email regarding my parcel. Thank you!