Hi,
I hope you are well.
I would like to lay a complaint please! I want my contracts to be cancelled! I called on the 3rd of October 2020 and spoke to a female agent. I understand it’s a 30 day cancellation notice period which is exactly why I called on the 3rd.
She kept me on the line telling me that her systems is not working and said she will call me back. I just saw this as her excuse for me to stay on the line so that she can do nothing. I called a few minutes later after she said she will call me back which she didn’t and I got through to her again. Her response was “I said I will call you back”.
I called almost everyday since then to find out if my contracts have been cancelled. They all trying to retrain me and give me a sales pitch. I DO NOT want to renew my contracts. I want them to be cancelled by end of October 2020!!!
All the agents keep saying they will email her to complete the request of cancellations. One agent even said she will have the agent who I initially spoke to, to call me back the next day and she didn’t.
Can someone please assist me with the cancellations? I do not want this complaint to be closed until my contracts have been cancelled for end of October 2020.
- Dominique