January 14, 2021
Converge ICT
Reliance IT Building, 99 E.Rodriguez Jr. Ave, Brgy. Ugong, Pasig City, Philippines
Sub: Complaint Letter for Poor Internet Services
Respected Concerned Authority,
With due respect, we are writing this letter to inform your office that our IBIZ FIBER PLAN 10 MBPS Internet Connection is disturbed, dropping, intermittent for the last few months and weeks and days. We are facing trouble as we are fully dependent on the internet due to our Cloud System, Business E-mails, Zoom Meetings, Google Meetings and so on. Most of our work and business transactions are being done online and for that, we need a proper and a stable internet connection.
We have already made several complaints via e-mail, sms and other forms but no one took any action upon it. May we request that you send someone from your office to check our connection. We expect a quick response as satisfying your customers should be your first priority. Thanks
Moreover, we are planning to upgrade to IBIZ FIBER PLAN 20 MBPS but you need to fix your existing service first and you must assure us that we will fully benefit and we will experience a good service once we go for the upgrade.
Kindly fix your internet service as soon as possible and provide us with the best of your services. We hope that you will find our matter concerning and work on it as soon as possible.
Thanking you,
Donald Eda – IT Administrator
Villages Water Supply System, Inc.
B-8 L-14 PH-4 Mansfield Residences, Santo Domingo, Angeles City, Pampanga 2009
Account Number: 0020010354352 / 0020010398625
CP: 09430415457
