HP Laptop not working - Consumer Complaint for MAKRO - Head Office

I bought an HP laptop from Makro Vaal on the 4th of January 2020 . During the last week of July 2020 the laptop could not be switched on . Unfortunately I got Covid-19 on the 2nd of August , and because we could not travel across the Gauteng border (We live in Sasolburg in the Freestate ) I could not take it to Makro Vaal . I thought that it was only a battery problem , and phoned Network Computer Wireless who came to my house and collected the laptop . They later phoned me and told me that it was not a battery problem , and that they could not fix it . They recommended that I take it back to Makro . When the borders opened I took it to Makro on 28 August 2020 . It was sent away and I received it back on 28 October 2020 . No explanation of the repairs was given . Just said "repaired with part ". The laptop came on , but it was very slow.(not what I think I paid for initially). I took it back on 6 November 2020 . It was sent away again . I received it back on 18 January 2021 . Again the note said "repaired". I took it back on 5 February 2021. Again it was sent away to a "repair agent"reference number 2692664. I have not had any feedback or follow up . To phone Makro Vaal is a nightmare . The details of my laptop is as follows : Article HP C17/8 GB/ 1TB / 15.6" Barcode 193808547560. I think the product was sent to the supplier .
My opinion is that the staff at Makro Vaal is efficient in sending away the product . However the repairs department's or the supplier's after sales service is extremely poor and insufficient . Since 28 August 2020 I have been without a proper working laptop . I request that you investigate this matter and try to help me resolve it . Thank you . Anton van der Walt