Driver from parkstation to nzhelele on the 06/12/18 need to change his bad attitude - Consumer Complaint for Translux - Head Office

As a driver if u even late as we stand in parkstation with no bus from 7h40 as written on my ticket,the bus left parkstation 09h50 and when people where entering he refuses bags to enter telling people to go back with a laptop bag to put it underneath,if anything happens or it gets lost who is responsible