Delayed Delivery - Consumer Complaint for J&T Express Philippines

I ordered from shopee before Jan. 4. The parcel arrived here in the Phils. fast. However, it is stuck at the JT warehouse since last Jan. 8. I chatted Shopee to expedite it and emailed to JT but all I get are excuses and apologize. I am tired of waiting for that parcel and who would want to receive a parcel that it ordered early but will arrive by Jan. 28.