Good day
This is to please ask that your next customer not be treated the same as I have earlier today.
I phoned for information on wheelchairs as my dad may be needing one shortly. My dad has medical aid cover, does not live in Kimberley, but in a town about 2 hours away. When I asked that the person provides me with pictures of the different wheelchair options and their prices, she blatantly refused. She made it clear that if she does it for me, she will have to do it for all your customers.
Very dissapointed, I stumbled upon wheelchair pictures on your website as I was looking for an online way to lay this complaint. It makes her response even more sad. She could've simply referred me to that page with the wheelchairs on your website. Instead she advised that I drive all the way to Kimberley, physically visit your store, decide on a wheelchair and submit to the medical aid for authorisation and payment. This may mean having to drive back home and once the medical aid gives approval, drive to your store again. It is really quite painful to be reminded of how people in small rural towns are being treated in this day and age still.
Please know that I am in the process of looking for another provider of wheelchairs as well. If however, I do not find another one and am forced to buy from your store, it will be with a very heavy heart.
Kind regards