Non-delivery of order and no feedback - Order #201202-001-1748, Tracking number: OFT1T95856920 - Consumer Complaint for Clicks Store - Head Office

I am completely aggrieved with this situation. My daughter who is a student proactively tried to buy her family Christmas presents on the 2nd December - for almost R 3000. To this day, exactly a month later, she has had nothing but a run-around from Clicks. She has written several emails, phoned, and even visited the Wonderboom branch where she was supposed to have picked up her order. I will be reporting this to the National Consumer Council and make sure to publish it on social media. Seemingly Clicks did not learn enough about public justice from the Tresmme experience.