Good Day
I placed 2 orders on the vodacom app and paid via eft on the 13 November 2020.
order number 2000139595 - DOFIT Watch
(DID NOT RECEIVE THIS)
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D - sound bar and volkano blue tooth speaker
(2 days later i received the sound bar ONLY). According to the delivery company this was the only item they were told to deliver.
DELIVERY NOTE (only sound bar received)
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I called customer care on the 26 November 2019 who the system showed that the order was complete (but i did not received all of it) she then said they would log a request and it would take 3 - 5 days. NO RESPONSE
I then called again today spoke to Ntlantla who put me through to aftersales where i spoke to Nshenzo who put me through to customer care who again said that i should speak to customer service
I then called 08217544 spoke to londi, who put me through to aftersales again was on the for 2 mins and the line cut out.
I then called aftersales directly and they did not answer.
I eventually emailed, customer care and on the Vodacom website.
I received the following sms.
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I then contacted flook who asked if i have voucher numbers. I NEVER RECEIVED VOUCHERS for the purchase as it was not an item available from flook rather from the vodacom app itself, i therefore did not require a voucher; I PAIA EFT to vodacom for the items above.
CAN YOU PLEASE EXPLAIN TO ME WHY I AM BEING REFERRED TO FLOOK? HOW THIS QUERY IS RESOLVED? I HAVE NOT RECEIVED MY ITEMS OR MY MONEY.
This is really unacceptable service. I am really disappointed as these items were christmas presents. I need clarity on what happens now. Please can someone sort this out and get back to me as soon as possible.
SEE ATTACHMENTS FOR SCREENSHOTS.