ATTEMPT TO DELIVER BUT DID NOT INFORM? - Consumer Complaint for J&T Express Philippines

I have a parcel that was sent on Sept 14, 2020. I understand that due to the pandemic, it takes long to deliver parcels. Finally, yesterday Sept 29, 2020, at 11:17AM I received a message from JTExpress that my parcel will be delivered by a certain Joshua Colongon. In it was also his contact number. I waited all day for his text informing me when will he be delivering my parcel. Unable to wait no more, I texted him at 4:16PM asking him when will he deliver my parcel. I received a message at 11:46 midnight informing me that he ATTEMPTED TO DELIVER BUT FAILED. How did he even attempted to deliver when he DID NOT contact me??? My niece told me she experienced the same from this Joshua Colongon, and she opted to get her parcel from their Borongan branch. How could JnT employ a person like this?