a delivery man delivered my important documents on the other house - Consumer Complaint for LBC - Head Office

i was waiting for my parcel to delivered it on december 6, 2020 since it was sunday i was expecting no delivery that time but still im hoping it to delivered it in my house. on the next day monday it is also holiday, therefore there is no delivery. on wed i checked it on lbc outlet at velez to verify my parcel then the teller told me that the parcel had already delivered door to door yet i didnt recieved any of it. so they instructed me to go on the other branch which is at corales lbc. when i asked the teller to trace where did my parcel go, they answered me that they already hand it. then the incharge called the delivery man and asked where he delivered the parcel the delivery man explained everything to us that he already hand it blah blah blah. i told him why he gave the parcel to the person without even asking for any documents as a proof that he/she is the owner. i invested a lot of time waiting for nothing. there is also no confirmation text to atleast inform me regarding the parcel, also they didnt even bother to call when they are about to deliver it. i really trusted lbc because for how many years they are excellent in giving services