URGENT URGENT URGENT Planet fitness contract - Consumer Complaint for PLANET FITNESS - HEAD OFFICE
RECIPIENT
PLANET FITNESS - HEAD OFFICEI took out a 2 year contract for my son. I was not notified as per the Consumer act that the contract was expiring within 40 days. My son's access was blocked but then the deductions continued on my account. The contract ended in March 2019. mailed PF and came to an agreement that the contract be paid until end Oct 2019. received a mail confirmation that this was the case. Then out of the blue a deduction on my account..... the sales person told PF that we agreed to an extention ( suppose he got the commission) there is no signed contract in place. I would like to request a copy of the contract or the "agreement conversation" for my own sanity. WE DO NOT EVER EVER EVER want anything to do with PF again. I am so pissed off and ready to go to the ombutman, I accepted my mistake on the original notice of cancellation and paid 6 months worth of fees for that. Sorry but this is not good for your name in the industry. It shows not ethics. Can you please communicate with me in writing, I can not take a chance that I end up with another contract that I most definitely do not want. My son is Dewaldt Pelser if you need to find that info on your system.
Reply by Elmarie Pelser on 20 November, 2020
20 November - still no response on my complaint?
Reply by Elmarie Pelser on 20 November, 2020
Planet Fitness is very fast to threaten with legal action and "black listing". As a consumer and former client I find it disgusting that they are not able to share the "confirmation conversation" where we are supposed to have agreed to another contract. WHY on this earth would we agree to another contract after we requested a cancellation of the contract?????? AND received a confirmation of the cancellation in writing? Surely if you have this info it can be shared with the person that was "supposed to have agreed to the contract" DISGUSTING CUSTOMER SERVICE.
Reply by Elmarie on 23 November, 2020
Comment Silence seem to be golden - from Planet fitness side that is.... you have my details please communicate! Kindly send me the recording where I agreed to an extension of my contract? When we first signed up I returned 3 times because the paperwork on your side had to be accurate... Where is my signed contract that you claim I have with you now???? Just send it for the specific dates after I officially cancelled the original contract.
COMPLAINT #8442 - Billing or Collection Issues