Rider arrogant, loud and unprofessional - Consumer Complaint for J&T Express Philippines

The name of the rider of J&T is Ricardo Valenzuela Jr. He is very arrogant the way he handles customer. At that time i was still working then he called but my cousin is the one who answered the phone, my cousin told the rider to wait in the sand area coz we will be there thats around 1:38pm but unfortunately i was not able to go there due to bz doing paperworks, so the rider called again at 1:45pm but i was not able to answer it. I did callback at 2pm since im off duty already at that time but he answered the phone arrogantly then he hang up to me. So i called him again but he said; I cant deliver your parcel if you want get it in the office. Look j&t how unprofessional this rider is. Please help me, take an action to this cause this kind of rider you have will ruined the reputation of your company