I have installed Fibre for my business 2 months ago.
Since then I only have more issues than fun with my fibre.
The fibre is off most of the times and when I log a service request It takes 3-4 working days to get resolved. I am very dissapointed in Vodacom service. I have been dealing with Vodacom for many many years and I am not so impressed lately. When I phone for update on the request they keep telling me that they will phone me back. With no results at all. When I get a consultants name just to find out that there is no such person by that name in the department.
This is really pathetic. I am paying a lot of money for absolutely no service at all. I will not recommend Vodacom to anybody I know. Seriously considering moving to another service provider.
I am running a business from home and cannot work under these conditions with no fibre most of the time.
This week again the internet service is down on my side. Logged a request on 6/4/21 and up to date today 9/4/21 still not resolved. Everytime I phone they give me another version of a story. Then it's vodacom problem then vuma router problem. Please this is getting ridiculous now. Today it is day 4 without my business fibre.
Awaiting urgent feedback from management.
Elsabie Meyer
Dynamic Mesh Supplies (pty) Ltd