Was not helpfull and refused to help - Consumer Complaint for Cash Crusaders - Head Office

Cash crusaders campus square , nd me home without helping me. I had a 5G cpe router to sell or pawn. After i made arrangement via whatsapp with cash crusaders, i took uber taxi to get there. Asked the driver to wait cause i need to get money first to pay him. The buying dept person (who i spoke to via whatsapp, did not whant to except the copy of my id. So i asked the uber driver to help ne with his id . They refused. Then suddenly they wanted the reciept of the item which i did not have. I even phoned my husband to talk to them. They still refused. U promised them on my kids lifes thati will collect it the following day. Still they refused the item was not stolen or on contract. I needed the money for my twin brothers funeral. Now i cannot go. I was i loyal customer of cash crusaders for many years.