I cancelled a data contract in June 2020. Sent back the modem, sim and education voucher. Queried all for a month only to find out it has never been booked in again. Vodacom has charged me for this contract since July and again in August, September. I have made numerous amounts of phone calls to 0821945 and 082135 with no assistance in getting my query resolved and credited for incorrect billing. Even the team leader Curtis Green that my query has been allegedly escalated to does not deem it important to call me back after holding on the phone for 20minutes. Then on Saturday the 3rd of October I get an sms to inform me the following Hi Erica Van Rooyen. We have received your request to convert 27660084187 to pre-paid. It has been logged and will take effect on 2020-10-03 11:24:27. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on 0821958.
Now I am thinking that Vodacom is just being totally spiteful on purpose to piss me off even more.
I have been a customer of Vodacom for a number of years now and I am not impressed with the total lack of customer care and service
I am now going to investigate to take this as far as I can