Good Day,
Mrs.E.Vosloo Clicks nr:0200018644085
I was today(23 April 2021) by the Clicks Pharmacy in Vryheid KZN.I get my medicine for years by Clicks,I was always treated in a very professional way,untill today that I was helped by Joanne Naicker.
The maschine issuing the waiting number's was out of order(with no notice on the maschine).We were alot of people in the queue.Then I asked a clicks assistants passing me to please put a notice on,so that everybody know they have to queue.She got a A4 blank white paper,put it on the screne of the maschine without any (prestik) and nothing written on it!
With a very bad attitude.
We wait for a very long time before we were helped,and it seems to me there was a problem with the people behind the counter(Pharmasist, Locums,or Assistants Pharmasist).
There was one lady trying to assist everybody, I think her name is Dalene,while the others was doing other things.Then a other lady eventually called me(Joanne Naicker).
I greet her and gave her my clicks card so that I can get my medicine(chronic).I ask her why are we waiting so long, where is the people that should assist us and why isn't a "out of order" sign on the maschine issuing the waiting numbers.She was very rude to me in ansering my questions.She said to me that I don,t know what is going on behind the counter and I should not talk to her like that.She eventually asked me three times what medicine I want,after I told her the first time when she asked me.She was so "cheeky",I could not believe how she was talking to me infront of the rest of the puplic that was in Clicks at that time.I am staying for about 40 years in Vryheid and alot of people know me.
I felt very embarrassed.
There was a black lady helping there,I think she is incompetent for her job,she was serving one client for the whole time that I was standing in the queue.
I was working with the public for 23 years,I never treated my clients in this manner.
When I ask (Joanne Naicker"her name and told her that I am going to report her, she said to me:"You can do that"
I think there is a lack of good management at the pharmacy.
I will appreciate it if you will assist me in this matter.
Mrs.E.Vosloo
Cellnr: 065 380 7889