Fraudulent sim swop - Consumer Complaint for Vodacom - Head Office

This is the fourth time an illegal sim swop was done on my husband's account. The current bill is sitting at R7,000 when the limit is R50? In total you have lost more than R30,000, are you not concerned or do you not care? With warning flags in place and notes NOT to do any sim swops how is it possible that people still do it, how was this done? Do you not care about losing or do you just make it the contract holder's issue to resolve? You are very eager to cut us off when we reach our limit but not so when fraud is involved? We now have to prove that it was not us who did the sim swop, go to the stores to do a sim swop which we will struggle to do as there flag on the account... "YOU ARE NOT ALLOWED TO SIM SWOPS OIN THIS ACCOUNT". Last time it was done in-store and even with cameras to prove that it was not my husband - done in Pretoria we live in JHB - he had to get an affidavit from the police station with three signature samples? How little do you care about your customers to allow this to happen? These people knew information that only Vodacom and my husband know, details that SHOULD and is be protected under the POPI act. This is your mess but as you cannot clean it up you are making it your contract holders' responsibility. Really terrible that a huge organisation as yourself cannot control your employees. We want see the person who allowed this sim swop to be held accountable for their actions, they caused us harm and allowed criminal elements access to our details. Not acceptable.