being rude, didnt have the knowledge to trouble shoot and tell me nicely, dont wear mask - Consumer Complaint for LBC - Head Office

hi i am complaining against ur employee at ayala mall legazpi city, yesterday i go there to deliver documents and package..i sit on the right line and when its my turn i go inside coz i see the guy is leaving and walking towards outside the door since only 3 persons allowed, so when i ask for the form to fill up for documents they gave me i started to fill it up, with my amaze ur guy employee shouted me mam fill it up.outside with a rude annoying voice, and i said im next where 3..then i saw one man enter after me, then the one man already finish came back just to sit and take picture with the receit..I said im next and the ither man just arrive and the other man just came back..even if he needs to explain he dont have the right to shout at me and he dont even wearing mask.and thats a protocol to all.of us especially pandemic..and then when i give my documents and cp.the girl employee said they need bubble wrap.I told here that the last time i send like that lbc provided, she said i should buy at the national bookstore so.i did went out to buy but there is no available so.i said maybe they have a ways how they could send it i will just add extra if they have special.box..she said that id rather go.to another lbc branch but its already cut off so i know all of them are close. then the lady didnt entertain me. and i raise my voice is that the kind of being polite can u tell me.other options aside from not entertaining me, maybe ur company should write outside a rules that we should bring out own bubble wrap..but what is so annoying is the tune of voive that shouted me.confident that didnt analize than the situation and should be always be polite to customer and wearing no mask!! i think it should be public to.social.media if i didnt recieve any sorry from that employee