This to call the attention specially in LBC Savemore Dasmarinas branch, this morning i asked my niece to send document to me here in Dubai, but one of your staff open the envelope and charge my niece P4,000 php. their reason its document. I want to asked you do you have a protocol or direction to your staff to open an envelope of your costumer? 2) are your staff allowed to give extra charge to your costumer?
I will appreciate if you assist me regarding on this issue.
Thanks