Mis information from CSR's | Names: Dessy and Jasha - Consumer Complaint for Converge ICT Solutions Inc.

Please look into the calls I had with these reps, I was told by them that my request for site transfer is confirmed since my new address is serviceable and request has been forwarded to reliance team and awaiting job order creation. But last week I received an email stating that new address is NOT yet serviceable and only options now is to either request for temporary disconnection which you will charge P300 or change of ownership to be charge additional P1000. I am complaining on how my request has been mis handled because of MISINFORMATION given by your CSR's. [Ticket#004654614] C_FTTX_0020231106660_CIC_DELOS REYES ERWIN_SITE TRANSFER REQUEST