Intermittent Connection for 4 months - Consumer Complaint for Converge ICT Solutions Inc.

Converge ICT Solutions Inc.

Reliance Center Annex 1 #99 E. Rodriguez Jr. Ave. , Brgy. Ugong Pasig City, Pasig City

SENDER

Erwin Salting

RECIPIENT

3 April, 2021

To whom it may concern,

I would like to file a formal complaint against Converge ICT. As we are paying in full amount for almost 4 months. And yet, our problem (Intermittent Connection) is still unresolved. We tried calling them and they tried configuring to their end (network team) and even tried an on-site visit of their technician. All they are telling us that everything is normal from their end.

They are not doing anything to resolve our issue.

Reply by Paul Castaneda on 30 May, 2021

I have the same issue with Intermittent Connection for months now. I would like to know if I can cancel my subscription even if I am still within the lock in period (3 more months left).

I am not satisfied and would like to transfer to a new provider which will give me what I pay for.

Comment

COMPLAINT #13619 - Other Issues