my tel nr 0729314419
left Vodacom 2019
Kept my number all the years
Dep collection now contacts me indicate I owe money
I request a bill is is not send they phone me every day
Contacted Vodacom I get SMS STATING there is money
I ask for a bill there is no bill send on email
I send mail to customercare@vodacom she transfer the call waiting 20 min I dropped the line. She stated I need to get hold of 0821946. I called them today they dropped the line as their systems are down. How it this my problem to try and get a bill!
So to resolve this:
1 I REQUEST A BILL to trace on my accounts if this has been paid
2. I REQUEST PROOF OF HOW VODACOM contacted me since 2019 to get this paid.
3. Is prescribed dept in action here?
4. Why do I have to pay cost if I was not aware of this bill?