Cancellation Department - Worst service EVER!!!!!! - Consumer Complaint for Vodacom - Head Office

Phone last year Aug (2020) top cancel a contract with Vodacom, in October 2020 I received a call from on one of your consultants wanting to upgrade the line. I told the consultant that the line was cancelled and she said sorry that she must have made a mistake. I then phoned your cancellations department to confirm the cancellation and I was told it was done at end of September 2020 and that I shouldn't worry about it. Mmmmmm..... In the middle of February 2021 I received a call once again from one of your consultants wanting to upgrade the line, it is at this stage that I realized that this line was never cancelled in Aug 2020 as I requested. I phone your cancellations department on Monday 22/02/2021 @ 16:30 to get this resolved, spoke to a gentleman that told me he had lodge a escalation request on the system and that somebody would be in touch with me to arrange for the refund on my account. On Tuesday 23/02/2021 I phone the cancellations department again @ 12:26 to confirm it the cancellation has indeed gone through as I have not received an SMS or e-mail confirmation. I was told that due to load shedding the ladies system was very slow and after rebooting her system twice I was told that she would phone me back with in 2 hours to assists me as she was unable to assist at that stage. This never happened. I phone again on Wednesday 24/02/2021 only to be told by the lady that she couldn't see anything on the system and that she would once again have to send it to the escalations department. I told her that this was already done on Monday and that I'm not willing to go through the whole thing again with her. When asked to speak to somebody in the escalations department I was told that why don't have any contact details and that I should be patient as their turnaround time is 5 to 7 days. I told her that if I did not get feedback by Monday 1/03/2021 that I would be phoning them again. Well its Monday 01/03/2021 and still no replay so I phone the cancellations department and guest what.... they cant find any record of a service call, so I had to go through the whole process again, when asked if I can speak to a supervisor I was told due to Covid-19 regulations they are not allowed to transfer calls, and like before there is no way to get in contact with the escalations department.... People please you cannot use Covid-19 and load shedding as an excuse for everything.... I finally got them to confirm / agree that the line will be disconnected as from today 01/03/2021 as I am not willing to pay one more month for a contact that should have been cancelled in August of last year already.... I now have to wait another few days to find out if and when they will actually be paying back the money that I have been paying extra for this line on this account...